/press-releases
  • This award reaffirms Delhi Airports dedication towards prioritizing passenger experience

GMR Airports Infrastructure Limited proudly announces that its subsidiary Delhi International Airport Limited, has once again secured the prestigious title of the 'Best Airport' in the Asia Pacific region. This remarkable achievement marks the sixth consecutive year that the Delhi Airport has been recognized for its excellence.

Set to soon join the elite club with a capacity of 100 million passengers per annum, Delhi Airport has consistently demonstrated its commitment to passenger satisfaction and adherence to global aviation standards. The Airport Service Quality Best Airport award for 2023 in the category of over 40 Million Passengers Per Annum was conferred by the Airports Council International, further solidifying Delhi Airport's position as a leader in the aviation industry.

The ASQ Awards, presented annually by ACI World, acknowledge airport excellence in customer experience on a global scale, drawing on data collected from passengers participating in ASQs renowned Departures and Arrivals Surveys. ACI World collaborates with Amadeus, a top tier travel technology company, to deliver the ASQ Awards.

Speaking on the achievement  Mr Videh Kumar Jaipuriar, CEO DIAL,  said, "This honour by ACI ASQ strengthens Delhi Airport’s vision to create a truly global experience for travellers. We thank all stakeholders who have collectively helped us attain this feat and promise to deliver our best consistently."

“Delhi Airport has consistently prioritized passenger experience through a myriad of new initiatives. The airports commitment to enhancing passenger satisfaction is evident in its seamless and state of the art facilities, ranging from modern check in procedures to advanced security measures. The incorporation of cutting edge technologies, such as biometric enabled boarding processes and smart baggage handling systems, has significantly expedited passenger flow, reducing waiting times and enhancing overall efficiency,” he added.

In a personalized message,  Mr Luis Felipe de Oliveira, Director General, ACI World,  congratulated Delhi Airport, stating, “Thrilled to see Delhi International Airport Limited recognized for their exceptional customer experience! Winning in the Airport Service Quality Awards is a testament to your entire teams hard work and dedication for the benefit of your travellers and communities.”

Delhi Airport had previously secured the title of the best airport in the highest category of more than 40 MPPA for five consecutive years in 2018, 2019, 2020, 2021 and 2022 in the Asia Pacific region.

Moreover, last year Delhi Airport garnered praise for its dedication to cleanliness and hygiene, as evidenced by its recognition as one of the cleanest airports globally by ACI. The implementation of rigorous sanitation protocols and regular maintenance routines has created an environment that not only meets but exceeds international cleanliness standards.

Additionally, the airports focus on providing a diverse range of amenities, from world class shopping and dining options to comfortable lounges, contributes to an enriching and enjoyable passenger experience. These initiatives collectively reflect Delhi Airports unwavering commitment to setting new benchmarks in customer service and ensuring a positive and memorable journey for travellers from around the world.

The prestigious ASQ Awards Ceremony is scheduled for September 25, 2024, forming part of ACI Worlds annual Customer Experience Summit and Exhibition, to be held from September 23 to 26 in Atlanta, USA.

For further information about GMR Group, visit https://www.gmrgroup.com

table content

For further details, please contact:

table start

  • Subhendu Ray
  • Saurabh Singh
  • Head – Media Relations
  • Corporate Communications

table end